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When your mission critical enterprise applications are down for a day, you lose the productivity of your entire agency. Imagine the impact when those applications impact the ability to effectively deliver healthcare to Veteran’s and their families, or critical data to our soldiers in the field or any number of other unacceptable scenarios.
Considering the complexity and dynamic nature of today’s enterprise servers and networks, it can be quite a challenge to achieve the high levels of service users require and demand. IT professionals are under considerable pressure to ensure that required IT service levels are delivered to users.
In the past it was enough to do the best you could running your applications. Now you have to live up to a commitment, a contract, in other words a Service Level Agreement (SLA). It’s no longer just a promise, you guarantee it.
Most IT operations are the object of outsourced options (utility computing, Application Service Providers ASPs, web services, and virtual enterprises), more and more customers are entrusting elements of their IT infrastructure to external entities—possibly you. Their expectations are high, and they should be. Are you ready to deliver? Merlin’s Enterprise Infrastructure Management Solutions can help you get there.
- ITIL Process Development
- IT Service/Asset/ Change Mgmt
- Project Portfolio Mgmt
- WAN/MAN/LAN Network
- Storage Solutions
- Enterprise Virtualization
- Help desk
- Business continuity/COOP/DR
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