Merlin International Case Studies
U.S. Department of Defense’s Defense Intelligence Agency: Virtualization
Case Study: Virtualization
Problem: The U.S. Department of Defense’s Defense Intelligence Agency (DIA) looked to add on to its existing blade-server environment to support new applications.
Solution: Merlin International® designed the architecture and configured individual blades to run applications in a virtual environment.
Results: A virtual environment has helped DIA servers run more effectively while reducing management costs.
U.S. Department of Veterans Affairs: Cyber Security
Case Study: Cyber Security
Problem: In 2006 and 2007, laptops were lost containing data on more than 27 million veterans. The U.S. Department of Veterans Affairs (VA) received substantial media coverage and judicial attention on these data breaches.
Solution: Merlin International® provided a phased deployment, identifying more than 30,000 critical-risk assets and 200,000 total assets in one of the nation’s most complex environments.
Results: For a department once synonymous with data breaches, no VA laptop breaches were reported in 2008 or 2009.
U.S. Department of Homeland Security’s U.S. Citizenship and Immigration Services: Business Process Management
Case Study: Business Process Management
Problem: The contact center at the U.S. Department of Homeland Security’s U.S. Citizenship and Immigration Services (USCIS) was servicing a record volume of potential immigrants at a high cost per contact. At the same time, the self-service USCIS Web portal reached its capacity.
Solution: Merlin International® designed and built a new process-oriented USCIS portal that is user friendly and aligned with the immigration process to include all of the required steps and forms. Merlin also engineered a higher capacity, fault-tolerant platform for the portal.
Results: The new portal became the reference standard for the U.S. immigration process. USCIS contact center calls, and thus costs, dramatically decreased due to user effectiveness with the portal.