Merlin International Case Studies

National Institutes of Health: Business Process Management

Case Study: Business Process Management

Problem: Business transactions at the National Institutes of Health (NIH) cut across systems, but its information-technology systems are of the stovepipe variety – purpose-built over time on a range of technologies. As a result, end-to-end control was not possible.

Solution: Merlin International® delivered an integration bus to provide common interfaces and messaging to the disparate IT systems and then orchestrated transactions that fluidly span them.

Results: NIH now has insight and control over its important transactions, not just its systems. NIH has realized cost savings through the efficiencies of direct system-to-system integration versus human data entry.

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