Optimizing an IT enterprise to meet your business objectives is not just about the tools that you choose to monitor your network and automate your workload.  A robust IT service management framework is absolutely essential to ensure that your staff is aligned to the mission and that your processes and procedures are aligned to industry recognized best practices. Merlin’s innovative service management framework is based on ITIL v3 and ISO2000, and has upgraded with the agility to support both traditional IT environments as well as cloud-based service models.  Our service management professionals have expertise in both Service Now and BMC Remedy and can help you design and implement an ITSM solution that meets the needs of your business and provides automated efficiency to our service management framework.