Merlin International Case Studies

U.S. Department of Defense’s Defense Information Systems Agency: Business Process Management

Case Study: Business Process Management

Problem: Keeping user identities up-to-date and consistent across the many identity-management systems at the U.S. Department of Defense’s Defense Information Systems Agency (DISA) is difficult since changes may be made to any one of them at any given time.

Solution: Merlin International® implemented a business process management-enabled process to detect changes made to any one of DISA’s ID-management systems and to apply those changes to others in a standard manner.

Results: Automating the synchronization process has improved productivity for both users, who receive uninterrupted access to applications, and administrators, who no longer need to troubleshoot data inconsistencies.